After sales has the highest priority for Dutch Jewel Company. We believe that a business agreement does not end with the sale and delivery of a product.
Every product that has been sold by Dutch Jewel Company comes with a two-year waranty from the manufacturer. In case the warranty is not supported internationally by the manufacturer Dutch Jewel Company will process your warranty case.
In case you have a problem with a product you purchased from DJC, please report to the customer service and we will advise you how we can solve the problem as fast as possible.
Dutch Jewel Company does her utmost best to meet your expectations. Should you not be 100% satisfied with our products and/or service you can follow these steps.
Dutch Jewel Company
After Sales Service
de Geitenhoef 1
2. Send an email to firstname.lastname@example.org
3. Phone us on telephone number: +31 (0)6 18927391
When we have received your complaint we will contact you within 24 hours and will try to resolve your complaint as good as possible.
Dutch Jewel Company does her extreme best to ensure that each customer is satisfied with his product. If you are not satisfied with your product(s), you’ve got the possibility to return the product within 14 days. Starting on the day after receipt of the product(s) ordered by or on behalf of the consumer.
When returning a product, a copy of the invoice is required. Products that have been returned without a copy of the invoice are not accepted.
Due too hygiene reasons, earrings and piercings cannot be returned. Product that are personalized cannot be returned.
Damaged product must be reported within two business days after receipt of the order.
You have two options to contact DJC for a return shipment or a complaint.
1: call our customerservice at +31 (0)6 18927391
2: send an e-mail to: email@example.com. We will reply within 24 hours during office hours.
Please read the General Conditions for further information on returning items.
Please note: Returning products are only accepted by us if these have been announced in advance and if the shipment costs have been entirely paid for by the customer.
DJC means that you receive the best quality and always try to explain in what you do. At the Dutch Jewel Company we not only attempt to assist you with good advice when attaining your jewelry, we also help you after your purchase. The After-Sales Service is of great importance to us. You are welcome in our showroom for any questions about maintenance or repair of your jewelry and watches. We have goldsmiths and watchmakers at our service, however, we also work together with the work shops of the brands present in our store. We offer a 6 months guarantee, or longer, on the maintenance we carried out.
Everything in life need maintenance and care, this is the same for your jewelry and watches. It is advised to let your jewelry be cleaned and maintained once a year by a professional jeweler. Your watches need maintenance too, this maintenance is not only for mechanical movements but also for quartz.